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View MacKenzie Restoration Inc.’s Frequently Asked Questions

MacKenzie Restoration Inc. is proud of the reputation we have for delivering outstanding, individualized water damage restoration to our San Antonio, TX clients. Our goal is to eradicate floodwater damage from your property as quickly as possible. We also want to remain transparent. So, we’ve compiled a series of questions and answers, which should give you a clearer picture of what to expect from when you contact our office.

Should I Call Your Insurance Company?

If a storm or other calamity flooded your home, insurance companies generally prefer you contact us before them. So, if your basement, house, or business has a flood, contact MacKenzie Restoration Inc. immediately. We will get our trucks to your location as fast as possible, perform an inspection, and with your permission, start removing the water from the property. Along the way, we will work with your insurance company to make a claim. We’ll also work with the insurance company’s adjuster.

How Does the Water Damage Restoration Process Work?

Water repair and water cleanup is a multi-step process best left to the professionals. We know how to perform all the tasks required during the water damage restoration process. First, we must remove all standing water from the premises. Once finished, we use industrial-strength dehumidifiers and other equipment to dry the areas impacted by the flooding. How long this takes depends mostly on the extent of the flooding. Once the flooring and carpet have dried, we use moisture meters and thermal imaging cameras to ensure the property is dry. Sometimes, we have to remove drywall, clean the carpets, repair hardwood or laminate floors, clean your HVAC ducts, or remove mold.

How Long Does It Take?

There are two phases in the water damage restoration process. In the first phase, we perform any demolition, cleaning, and drying tasks needed to proceed. Generally, this phase takes three or four days, though it might take longer if there is significant damage. The second phase of the project includes repairs and fluctuates depending on the extent of the damage. We’ve performed restorations in which the second phase lasted a few days and others where it lasted for weeks, but we’ll be sure to communicate with you.

Is MacKenzie Restoration Inc. Certified?

The Institute of Inspection Cleaning and Restoration Certification (IICRC) closely monitors the standards MacKenzie Restoration Inc. follows when performing a cleanup or water restoration project. One of the reasons you can trust us is because we follow the IICRC’s stipulation that experienced and trained professionals deliver all restoration projects. They understand the IICRC’s standards and work hard to apply them in each case.

How Much Do Water Damage Cleanups Cost?

It depends on the scope of the project. Our evaluation will explain the overall costs and their justifications. Most of the time, you will be responsible for the deductible only, as most property insurance policies include flood damage. However, the cost of the project will vary, which is why our professionals communicate clearly.

Are There Different Kinds of Water?

There are three kinds of water, each of which can accompany flooding. It is critical to understand the differences between them because two of them can cause harm to those living or working on your property. They are:

  • Clean Water: An overflowing sink or busted appliance poses no risk to you or the inhabitants on your property. It can, however, damage your flooring.
  • Gray Water: Gray water can cause illnesses because it contains a significant amount of chemical, physical, or biological contamination.
  • Black Water: Black water is dangerous. It can cause severe illnesses due to the pathogens sometimes found in the water. It comes from seawater, ground surface water, and sewage backups.

What Are the Most Common Signs of Water Damage?

If you suffered significant flooding, contact us right away to get the water damage under control. However, there are some signs of water damage to be aware of if your house didn’t experience a significant flood. Peeling paint and wallpaper, visible mold, moisture and condensation, musty odors, and damp or wet carpets and rugs are all common signs.

Contact Us for Property Restoration Services

MacKenzie Restoration Inc. offers a wide array of services to our clients. Water damage restorations are just one of our specialties. We can perform mold removal, fire and smoke damage restoration, contents restoration, construction services, and environmental services in both residential and commercial properties. To learn more, contact us today.

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