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Customer Testimonials

  • Homeowner in Pleasanton, TX

    “If you have storm damage to your home the first call you should make is to MacKenzie and they will make sure your home is restored!”

  • Homeowner in Boerne, TX

    “They did a beautiful job. The first representative who came out to look at the job was very professional and pleasant.”

  • Homeowner in Floresville, TX

    “I was most satisfied with their response time and the information. They really kept us informed throughout the process and explained what was happening.”

Water Damage Restoration Process

It doesn’t matter if the water damage your property has sustained was caused by burst pipes, sewage system failure, excessive precipitation, fire suppression, or flooded bodies of water, restoration experts from Mackenzie Restoration will provide you with the most efficient and most reliable water damage restoration services to quickly bring your property back to tiptop shape.

Since 1983, our team has been one of the most trusted service providers in San Antonio, Texas and surrounding areas. We understand our clients’ needs for fast and dependable water restoration services, and that’s why we make it a point to provide top-quality customer service by leveraging our many years of experience and using the most effective tools and equipment.

Mackenzie Restoration’s water damage restoration process is a systematic, step-by-step procedure that ensures the comprehensive rehabilitation of your home and business property. This course of action is undertaken by professionals with extensive experience in water damage mitigation and repair services.

The steps are as follows: 

  • Total inspection – Our restoration professionals will perform a complete investigation of the water damage on your property. We will examine the damage done and determine the best strategy to follow, in order to address the problem.
  • Water source shutdown – Once our experts have uncovered the source of the floodwater, they will shut it down to make sure no more water comes into the building.
  • Floodwater containment – After ensuring that the water source has been closed, we will also contain the existing floodwater. This is an important step which makes sure the floodwater will not spread to other areas of the house or building, where it can wreak havoc on floors, walls, furnishings, appliances, and other household items.
  • Water extraction – The next step in the water damage restoration process is extracting the water from the property. First, we will bring in our water pumps to drain the majority of the floodwater from the property. Although your home or building may already look dry after this procedure, the process is still not complete because of the minute amounts of water and moisture still remaining on your floors and walls. We will use air moving machines to evaporate the water, and we will also use dehumidifiers to counter the additional moisture being introduced into the air due to the water evaporation process. Evaporation and dehumidification will be performed while indoor temperatures are maintained at ideal levels.
  • Disinfection and cleanup – Decontamination and deodorization of the property follows the water extraction procedure. The remaining dirt and debris will be collected and disposed of, and disinfection will be performed to prevent mold and microorganism infestation.
  • Repair and reconstruction – Our construction professionals will repair all the physical and cosmetic damage sustained by your property.
  • Contents restoration – While your home or building is being cleaned and restored, we can also move your water disaster-affected belongings to our special facility for contents restoration. All items that can still be saved will be cleaned and restored before being moved back into your property once it is ready to be inhabited once more.
  • Final inspection – To complete our water damage restoration process, we will perform a final inspection of your property. Using moisture meters, our restoration professionals will inspect the different areas of your house or building to make sure that it is completely dry. Our engineers and technicians will also inspect the reconstruction work done to ensure its quality and safety.  We will also invite you to see our finished work so that you can let us know if everything has been done according to your expectations.

If you have experienced flooding or water intrusion in your property, let us know immediately, and we’ll promptly send our team of experts to help you. Call Mackenzie Restoration today at 855-982-9654.