Frequently Asked Questions About Restoration

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Customer Testimonials

  • Homeowner in Pleasanton, TX

    “If you have storm damage to your home the first call you should make is to MacKenzie and they will make sure your home is restored!”

  • Homeowner in Boerne, TX

    “They did a beautiful job. The first representative who came out to look at the job was very professional and pleasant.”

  • Homeowner in Floresville, TX

    “I was most satisfied with their response time and the information. They really kept us informed throughout the process and explained what was happening.”

At MacKenzie Restoration, we are always looking for ways to enhance our services and provide value to our customers. We offer FREE on-site estimates for all services and offer a full range of restoration services, property upgrades and home improvement solutions including air sealing and insulation and home energy inspection services for a more comfortable, safer and energy efficient home or office in the San Antonio, TX area.

Q: My home was just damaged by fire, what should I do to prevent further damage?

A: It is most important that the area is made safe. Evacuate if necessary before calling a restoration professional. Depending on the extent of damage, the house may still be liveable. It is important to contact a restoration professional quickly, because the longer smoke & soot stay in the home, it is more difficult to clean and deodorize. Also, do not attempt to clean the fire or smoke damage yourself. Restoration professionals have scientific methods used to specifically clean different types of damage. You might make the cleaning job more difficult by using imprecise methods.


Q: My home was just damaged by water. Should I leave my belongings and furniture in place so the insurance claims people can see my home as it is?

A: It is best to remove belongings and furniture from the affected areas as quickly as possible to prevent further water damage to belongings, and possible staining of carpets and floors. If you are able, move your belongings to a dry, unaffected area.


Q: My home was just damaged by water. What should I do to prevent further damage?

A: First, make sure the area is safe, and evacuate if necessary before calling a restoration professional. You should call a restoration professional quickly, because the water can spread to additional areas. Avoid walking on affected areas. Also, if left for a period of time, mold & mold-forming bacteria can begin to spread. The longer a damaged home is left before treatment begins, the further damage will occur, in greater areas of the home.


Q: How do I choose a contractor capable of handling my home's damage? Is any "handyman" capable of repairing my home?

A: Not all contractors are familiar with insurance restoration. It is wise to contact a licensed & insured contractor who specializes in restoration. This contractor should be able to identify restorable & non-restorable items, and items not affected by the loss at all. A restoration contractor is familiar with how insurance claims are handled, and will work with your insurance company to get your home back to original condition quickly, and with attention to detail. You should request copies of licenses, insurance certificates (with you listed as an additional insured), and cleaning and restoration certifications.


Q: My home has just suffered damage, who should I contact?

A: It is a good idea to contact your homeowners insurance company and inform them of the damage. Then, call a licensed insurance restoration professional. You should read your insurance policy to know what your coverage limits are. Ultimately though, you will decide which contractor to use.


Q: What is "Soft Contents"

A: 25-30% of every home is made of soft contents… This includes the following categories:

Clothing: Dresses, Skirts, Ties, Suits, Jeans, Pants, Overalls, Shirts, Sweaters, Socks, Leggings, Undergarments, Handkerchiefs.

Outerwear: Leather Jackets, Wool Coats, Rain Coats, Ski Jackets, Ski Bibs, Caps & Hats, Gloves, Ski Bibs.

Footwear: Tennis Shoes, Leather Shoes, Leather Boots, Hiking Boots, Work Boots, Motorcycle Boots, Riding Boots, Ski Boots, Sandals, Sport Shoes, Slippers, Ice Skates, Roller Blades

Leather: Wallets, Handbags, Purses, Backpacks, Garment Bags, Luggage, Briefcases, Makeup Bags, Belts, Pouch, Quilted Bags, Duffle Bags

Bedroom: Pillows, Comforters, Duvets, Blankets, Sheets, Quits, Dust Ruffles, Mattress Covers

Bathroom: Bath Towels, Hand Towels, Washcloths, Shower Curtains, Bath Mats

Specialty Items: Wedding Dresses, Ceramic Dolls, Furs, Dry Clean Fabrics, Curtains, Dog Beds, Sleeping Bags, Life Jackets, Survival Gear, Scuba Gear, Wet & Dry Suits, Auto Floor Mats, Motorcycle Helmet, Wall Tapestries, Luggage.

Kitchen: Towels, Dish Rags, Pot Holders, Placemats, Tablecloths, Linen Napkins, Small Rugs

Sports: Football Gear, Hockey Gear, Soccer Gear, Equestrian Gear, Stadium Blankets, Baseball Gloves, Helmets, All Accessories

Outdoors: Cushions, Patio Covers, BBQ Covers, Small Tents

Kids/Toys: Baby Blankets, Baby Bedding, Mobile Covers, Small Plastic Toys, Stuffed Animals, Dolls, Lego’s